This team of graduate level professionals includes a methodologist and a group of experienced medical librarians who manage the research and evidence review process. Getting to know the Carelon MBM Knowledge Services teamĪll guideline development work performed at Carelon Medical Benefits Management (MBM) begins with the Knowledge Services team. Thank you for your important participation in this annual provider satisfaction survey. Our clients, the health plans, are also interested in the results, as their goal is to improve both the provider and member experience. Many of our projects, which are geared toward improving our programs, provider portal and even the call center operations, come from these survey results. The survey must be completed before the end of the year to be eligible to win, and to be able to tell us exactly what you think. In addition to providing us with incredibly useful information by completing the survey, 30 of you will also be eligible to win a $150 Amazon eGift card! We will be distributing the survey via email after Thanksgiving, and request that you make it a priority to help us help you by filling it out and providing feedback via our questions and in the free text response areas. The survey lets us know how we’re doing, and more importantly, how we can do better how can we make your life easier? The 2023 annual Provider Satisfaction Survey is coming – watch for it in your email!Įach year, Carelon Medical Benefits Management (MBM) distributes our annual provider satisfaction survey to our provider portal users, laboratories and other third-party entities that request cases for our various programs including, Medical and Radiation Oncology, Genetic Testing, Rehabilitation, Musculoskeletal, Surgical, Radiology, Cardiology and Sleep programs. We promote the most appropriate use of specialty care services through the application of widely accepted clinical guidelines delivered via an innovative platform of technologies and services. Our mission is to help ensure delivery of health care services are more clinically appropriate, safer, and more affordable. If you have questions, your Provider Service Representative is happy to help.About Carelon Medical Benefits ManagementĬarelon is a leading specialty benefits management company with more than 30 years of experience. Account management email addresses will migrate from to All emails will automatically redirect.AIM will email all registered providers 30 days prior to the change, and the date of the change, to remind you to update bookmarks. AIM’s clinical guidelines site will automatically redirect to the new Carelon web address on March 1, 2023.The company’s new corporate site will be, and the Carelon logo will replace the AIM logo.AIM’s inbound phone numbers are not changing.All providers will continue to have access to the provider portal for submitting authorization requests.There will be no changes to current processes or the way AIM works with providers. ![]()
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